Refund Policy

Effective and last updated October 8, 2026

This policy is part of the CTE Social Terms of Service. It explains when subscription and add-on payments are refundable.

1. Cancellation before activation

If a customer cancels after the initial Checkout but before CTE Social completes controlled service activation, CTE Social will close onboarding and refund the initial payment in full. Contact [email protected] from the account email so the correct Stripe payment and tenant can be verified.

2. After activation

Once service is activated, subscription and add-on charges are ordinarily non-refundable. Monthly and annual cancellations take effect at the end of the paid term, and no standard prorated refund or credit is provided for unused time, unused content allowances, unused revisions, customer delays, disconnected accounts, payment-failure pauses, or third-party platform limitations.

3. Billing errors and service unavailability

We will correct confirmed duplicate or incorrect charges. If CTE Social permanently cannot provide a material portion of prepaid service for reasons within our control, we may provide an appropriate credit or refund for the affected unused portion. Nothing in this policy limits a refund or remedy required by applicable law.

4. How to request a review

Email [email protected] with the account email, business name, charge date, amount, and reason for the request. Do not send card numbers. We will acknowledge the request and may ask for Stripe transaction details. Approved refunds are returned through Stripe to the original payment method; bank processing time is outside CTE Social’s control.

5. Charge disputes

Please contact support promptly so we can investigate a suspected error or unauthorized charge. This does not waive any right you may have with your card issuer or under applicable law.

Service provider: Cowboy Trailers and Equipment LLC, doing business as CTE Social
Support: [email protected]