Cancellation Policy

Effective and last updated October 8, 2026

This policy is part of the CTE Social Terms of Service and applies to monthly and annual subscriptions and recurring add-ons.

1. How to cancel

After activation, log in to your CTE Social dashboard, choose Manage plan & add-ons, open the secure Stripe billing portal, and cancel the subscription. You may also email [email protected] from the account email. We will not require a new purchase or telephone call to cancel.

2. When cancellation takes effect

Cancellation stops the next automatic renewal. Your current plan and paid add-ons ordinarily remain available through the end of the already-paid monthly or annual service period. Cancellation does not itself create a prorated refund. Stripe will display the effective date, and signed Stripe updates are the authoritative billing record.

3. Before activation

If you cancel after the initial Checkout but before controlled service activation, contact support so CTE Social can close onboarding and issue the full initial-payment refund described in the Refund Policy. The billing portal may provide only payment-method management before activation so the required closure and refund are completed safely.

4. Failed payments

Stripe may retry a failed payment and send notices. Publishing may continue for a seven-calendar-day grace period after a qualifying payment failure. If payment remains unresolved, automated publishing pauses on day eight. It may resume automatically after Stripe confirms payment, provided no other hold exists. Paused days and unused content do not roll over.

5. Offboarding

When paid service expires, CTE Social stops creating new content and disables the customer worker. We will reconcile future unpublished posts created by the automation, while preserving completed posts and available analytics for export. We will offer a final export, remove CTE Social’s Publer membership, and disconnect or revoke service access where applicable. Operational configuration and generated content are ordinarily retained for up to 90 days before deletion; billing and legal records may be kept longer.

6. Confirmation and help

Your cancellation is complete when Stripe or CTE Social confirms it. If the portal does not open or the expected cancellation date is missing, email [email protected] before the renewal date.

Service provider: Cowboy Trailers and Equipment LLC, doing business as CTE Social
Support: [email protected]